Returns & Exchanges Policy

Last updated: February 3, 2026

This Returns & Exchanges Policy applies to all purchases made through FinWatchStraps and is designed to clearly explain the conditions under which returns or exchanges may be accepted.

By placing an order on our website, you confirm that you have read and agreed to this policy.

1. General Conditions

All return or exchange requests must be submitted in writing before sending any item back.
Unauthorized returns (sent without prior approval) will not be accepted.
Items must be returned in unused, uninstalled, and original condition.
We reserve the right to refuse any return or exchange that does not meet the conditions outlined below.

2. Ready-to-Ship Items

Ready-to-ship (non-customized) products may be eligible for return or exchange under the following conditions:

The request is made within 14 days of delivery
The item is unused, unmodified, and shows no signs of installation or wear
The item is returned in its original condition

Refunds (if approved) are issued to the original payment method, excluding shipping costs.

3. Made-to-Order & Custom Items

Due to the nature of our work, made-to-order and custom watch straps are produced according to individual customer specifications.

Therefore:

Custom and made-to-order items are non-returnable and non-refundable
This includes straps made to custom lengths, widths, tapers, thicknesses, stitching, lining choices, or any other personalized specifications

Exceptions apply only in cases of confirmed manufacturing defects.

Incorrect size selection, personal preference, or incompatibility with a watch case does not constitute a defect.

4. Exchanges

Exchanges are possible only for ready-to-ship items, subject to availability.
Custom or made-to-order items cannot be exchanged unless a manufacturing defect is confirmed.
Exchange requests must be submitted within 14 days of delivery.

5. Manufacturing Defects

If you believe your item has a manufacturing defect, please contact us within 7 days of delivery and include:

Order number
Clear photos and a description of the issue

If a defect is confirmed, we will offer one of the following at our discretion:

Repair
Replacement
Refund

6. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is confirmed to be defective.
Original shipping fees are non-refundable.
We are not responsible for lost or damaged return shipments.