Shipping & Delivery

It takes us 3 to 7 working days (depending on the customization that you want) to fulfill your order because our straps are crafted by hand. Your items will be sent out once they have been finished, so a little patience deserves the premium customized leather straps on your wrist. The FinWatchStraps products are shipped globally with Airmail or DHL Express for overseas deliveries. We do not ship products to the US APO/ FPO addresses. There are should be the physical address of the product delivery. 

Postage options are calculated automatically and are displayed at the checkout. Our delivery options are explained as follows:

Domestic shopping is handled by Posti. The delivery without tracking number is free of charge and it will take 1 to 3 days for the parcel to be delivered to you. If you wish to track your parcel, please contact us in advance. The tracking service will cost 10€.


Airmail international delivery: Shipping to other countries will be handled by Finnish post (Posti) and your local post. This service fee is 7,7 and it does not provide tracking number. Delivery to EU with the standard delivery option usually takes around 3 to 5 working days and customers in the rest of the world will usually receive their orders within 7 to 15 working days. Please, note that small post delays are possible. Custom procedures might take a while, in case they are applied (Non-EU countires) and might increase the overall delivery time. 


The  DHL Express option is the recommended shipping option for overseas customers as this is usually a 1 - 3 days service and is fully tracked. We reserve the right to select the most suitable delivery method for your order so please contact us if you wish to use a specific delivery service. For the leather straps above 70€, the Express option will be selected to deliver the item to you within 1 to 3 days worldwide.

Please note that customers outside of the European Union may be liable for import taxes and customs duties. Please be aware of this before placing your order as these taxes are paid by the recipient of the goods. We reserve the right to charge a handling fee in the case of items being returned to us by the delivery company.

Privacy & Security

We are committed to protecting your privacy and we will only use the information that you provide lawfully and in accordance with the General data protection regulation 2016. The Act allows business to collect information for the purposes of advertising, marketing and public relations in connection with their own business activity and for their own accounts and records.

We only collect information about you to allow us process your order and provide you with the best possible service. The type of information we will collect about you includes: Your Name, Your Address, Your Phone Number and Your Email Address.

We will never collect sensitive information about you without your explicit consent. The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If you have any questions or comments about privacy, please email finwatchstraps@gmail.com, or you can call/text to Whatsapp at: +358449713235.

Returns & Replacements

We want you to be happy with your purchase and you are covered by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If for any reason you feel that the item you have purchased is not suitable, please contact us within 14 days of receipt by email finwatchstraps@gmail.com and return it, unused, for a full refund or exchange. We reserve the right to charge a handling fee in the case of items being returned to us outside of the specified delivery time. The regulations state that a retailer can make a deduction from your refund if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.

Please, note, that item, made to order with your specific size, customizations, and personal specific requirements are not refundable unless made faulty. In case your item is faulty, please, contact us for replacement.


Please note that the buyer pays for returning any goods unless they are faulty and as returns are sent entirely at the buyer's risk, please obtain a proof of postage and insurance. Refunds and exchanges are processed following receipt of the returned item, please allow 5 working days for this. Please note that we will refund the basic delivery cost, however, if you opted for enhanced service when you placed the order, the full cost of this may not be refunded.

Returns contact email address: finwatchstraps@gmail.com

Return Address: Hitsaajankatu 15 A, Office 109, 00810 Helsinki, Finland.

Ordering

Orders can be placed on-line though our website: https://www.finwatchstraps.com/. You can also visit our store at Hitsaajankatu 15 A, Office 109, 00810 Helsinki, Finland. We’re open on weekdays from 12pm to 3pm. For visiting another time, please contact us in advance via email: finwatchstraps@gmail.com or Whatsapp: +358449713235

Payment, Pricing & Promotions

You can pay online with your credit or debit card, or you can use your PayPal account. All payments are handled securely and we do not store your card details. All payment pages of this website are displayed through a secure connection. Payment is required in advance for all orders. Only one promotional code can be used per order.

Viewing Orders

Customers can view their previous orders at any time by logging into their account. If you need assistance with this please contact us.

Updating Account Information

Customers can update their information at any time by logging into their account. If you need assistance with this please contact us via email: finwatchstraps@gmail.com or Whatsapp: +358449713235

Correct Fitment & Suitability

Please note that buyers use our products at their own risk. Buyers are themselves responsible for safe and secure fitment of our products. If you are at all unsure about the suitability of any of our products please consult a professional or our customer services team for advice and assistance. We accept no responsibility for any damage or loss caused by the use of our products.

Leather products water resistant abilities 

Please, note, all leather products we offer are not fully water-resistant. 

Please, follow the leather care instructions to make your product last long.